Responsible Gaming at bd334 — Your Wellbeing Comes First

Navigate to Account Settings → Responsible Gaming → Deposit Limits to set a maximum deposit amount per day, per week, or per calendar month. Your limit applies across all payment methods — bKash, Nagad, Rocket, and Upay — so you cannot circumvent a BDT daily limit by switching wallets.

Decreasing your limit takes effect immediately. Increasing a limit requires a 72-hour waiting period, giving you time to reconsider before the higher limit is available. This asymmetry is intentional: we make it easy to restrict spending and deliberately slower to increase it.

Separate from deposit limits, a loss limit caps the maximum net loss you can incur within a defined rolling period. Once your loss limit is reached, all wagering is suspended for the remainder of the period, regardless of your remaining balance or available deposit room.

Loss limits are especially useful for players who play for extended sessions. Setting a ৳2,000 daily loss limit, for example, ensures that a single bad session cannot escalate into a ৳10,000 deficit before you notice. Adjust this figure to a level that is genuinely comfortable for your financial situation.

Set a maximum continuous session length — for example, 60 minutes or 90 minutes — after which the platform will prompt you to take a break. You can choose whether a session limit acts as a soft reminder (you may dismiss and continue) or a hard limit (gameplay is suspended until you have been logged out for at least 15 minutes).

Hard session limits are recommended for players who find it easy to dismiss notifications during play. The 15-minute enforced break provides a natural reset point and a moment to reflect on whether continuing is a good decision.

A time-out is a short-term suspension of your account's gambling features. You can request a time-out of 24 hours, 72 hours, 7 days, or 30 days by contacting our support team at [email protected] or via live chat. During a time-out, you cannot deposit or wager, but your account remains open and your balance is safe.

Time-outs cannot be lifted early under any circumstances. If you request a 7-day time-out on Monday morning, it will remain in force until the following Monday, regardless of any subsequent request to end it sooner. Any remaining balance is accessible for withdrawal once the time-out expires.

Self-exclusion is bd334's most serious player protection tool. To activate it, contact [email protected] with the subject line "Self-Exclusion Request" and state your chosen exclusion period: 6 months, 1 year, 2 years, or indefinite. The exclusion will be applied within 24 hours of your request being received.

During self-exclusion, your account is locked, all promotional communications from bd334 are stopped, and you will not be able to create a new account using the same identity or contact details. Any balance remaining at the time of exclusion will be returned to your nominated payment method within 7 business days.

Players who feel that promotional emails or in-platform notifications are encouraging them to spend more than they are comfortable with can opt out of all marketing communications at any time. Navigate to Account Settings → Notifications → Marketing Preferences and toggle marketing communications off.

Opting out does not affect transactional messages such as deposit confirmations, withdrawal notifications, or security alerts. bd334 will never send marketing material to a player who has opted out, and this preference is recorded permanently in your account history.